Terms of service
These Terms of Service govern your use of blackpongo.com and purchases made from BLACKPONGO. By using the site or placing an order, you agree to these terms. If you do not agree, do not use the services.
Store Services
Our online store is hosted by Shopify. We may update, suspend, or discontinue site features when reasonably necessary. You are responsible for providing accurate account, contact, billing, and shipping information and for keeping account credentials secure.
Products and Information
We make reasonable efforts to display product descriptions, specifications, colors, images, availability, and prices accurately. Screen settings and product updates may cause minor differences. We may correct errors, update information, or cancel an affected order and issue an appropriate refund.
Orders and Payment
An order is an offer to purchase. We may accept, decline, limit, or cancel an order for legitimate reasons such as availability, suspected fraud, pricing errors, shipping restrictions, or payment issues. Payment methods available to you are shown at checkout. You authorize the applicable payment provider to charge the order total shown before purchase.
Shipping, Returns, and Refunds
Shipping is governed by our Shipping Policy. Returns, exchanges, cancellations, and refunds are governed by our Refund Policy. Those policies form part of these terms.
Acceptable Use
You may not use the site for unlawful, fraudulent, abusive, or harmful activity; interfere with site security or operation; attempt unauthorized access; transmit malicious code; scrape or copy the site in violation of applicable law; or infringe the rights of others.
Intellectual Property
The site and its content, including branding, text, graphics, product media, and layout, are owned by or licensed to BLACKPONGO and are protected by applicable intellectual-property laws. Personal, non-commercial use of the site does not transfer ownership or grant permission to reproduce or commercially exploit its content.
Third-Party Services and Links
The site may use or link to third-party services. Their terms and policies apply to your use of those services. We are not responsible for third-party websites or services outside our control.
Disclaimer and Limitation of Liability
To the fullest extent permitted by law, the services are provided on an "as available" basis, and implied warranties are limited as permitted by law. We are not liable for indirect, incidental, special, or consequential loss arising from use of the site or products when such limitation is permitted. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to be responsible for losses caused by your unlawful use of the services or material breach of these terms.
Governing Rules and Disputes
These terms are governed by applicable law. Any mandatory consumer protections or rights to bring a claim in your place of residence remain unaffected. Before starting formal proceedings, please contact us so we can try to resolve the issue.
Changes
We may update these terms by posting a revised version on the site. Changes apply from the date posted and do not retroactively change an accepted order unless required by law.
Contact
Questions about these terms can be submitted through our Contact Us page.