Privacy policy
Last updated: August 12, 2026
This Privacy Policy explains how HONGKONG RUIKAI INTERNATIONAL LIMITED, trading as BLACKPONGO ("we", "us", or "our"), collects, uses, and shares personal information when you visit blackpongo.com, make a purchase, contact us, or otherwise use our services.
Information We Collect
Depending on how you use our services, we may collect:
- Contact information such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information such as products ordered, payment confirmation, order history, returns, and fulfillment details.
- Account and customer-support information you provide to us.
- Device and usage information such as IP address, browser type, cookie identifiers, pages viewed, and interactions with the site.
- Information received from Shopify, payment providers, shipping partners, analytics providers, and other service providers acting on our behalf.
How We Use Information
We use personal information to operate the store; process payments, orders, shipping, returns, and support requests; communicate about transactions; maintain accounts; personalize and improve the site; prevent fraud and abuse; comply with legal obligations; and, where permitted, provide marketing or advertising. You may opt out of marketing messages using the unsubscribe method in the message.
How We Share Information
We may share information with Shopify and vendors that help us provide the services, including payment processors, fulfillment and shipping providers, customer-support tools, analytics and advertising providers, professional advisers, and authorities when legally required. We may also disclose information in connection with a business transaction such as a merger, financing, or sale. We do not disclose personal information except as described here or as otherwise permitted by law.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide its platform and related services. You can learn more in Shopify's privacy information.
Cookies and Privacy Choices
We and our service providers use cookies and similar technologies to operate the site, remember preferences, measure performance, and support analytics or advertising. Where required, you can manage consent through the cookie banner. Browser settings may also allow you to block or delete cookies, although some site features may then work differently. Where applicable, use the "Your Privacy Choices" link in the site footer to submit an opt-out request.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described above, including order fulfillment, recordkeeping, dispute resolution, security, and legal compliance. We use reasonable safeguards, but no transmission or storage method can be guaranteed completely secure.
International Transfers
Your information may be processed in countries other than your own by us, Shopify, or our service providers. Where required, appropriate safeguards are used for these transfers.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information; restrict or object to certain processing; withdraw consent; or appeal a decision. We may need to verify your identity before completing a request. You may also have the right to contact your local data-protection authority.
Children
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
Third-Party Links
Our site may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those sites.
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. The updated version will be posted here with a revised date.
Contact Us
The store operator and data controller is HONGKONG RUIKAI INTERNATIONAL LIMITED, Hong Kong. For privacy questions or requests, contact us through our Contact Us page.