Shipping policy

Shipping Destinations

BLACKPONGO currently ships to the United States, Thailand and the Philippines. Available methods can vary by product, destination, inventory location and order value. Enter your delivery address at checkout to confirm availability.

Regional Fulfillment

Orders for the United States are fulfilled from the United States, orders for Thailand are fulfilled from Thailand, and orders for the Philippines are fulfilled from the Philippines. Warehouse street addresses are not displayed publicly. If a return is approved, use only the return instructions and address provided by customer support.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment. The checkout total is the final shipping charge for the selected method unless an order change is requested.

Order Processing

Orders are generally prepared within 48 hours after payment is confirmed. Processing and delivery estimates shown at checkout or in your order communications are estimates and may be affected by weekends, holidays, customs, weather, carrier operations, or other events outside our control.

Estimated Delivery

Typical delivery is about 5 business days after processing. This is an estimate, not a guarantee, and actual timing may vary by destination, carrier operations, weekends, holidays, weather or other conditions. The estimate shown at checkout or in your order communications takes priority.

Tracking

When tracking is available, we will send it to the email address or phone number provided at checkout. Tracking may take time to update after the carrier receives the package.

Address Changes

Please verify your name, address, postal code, and contact details before placing an order. Contact us promptly if a correction is needed. We cannot guarantee an address change after fulfillment begins, and additional carrier charges caused by an incorrect address may be the customer's responsibility.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or local fees. Unless checkout states otherwise, these charges are not included in the product or shipping price and are the recipient's responsibility.

Delivery Issues

If tracking shows an unusual delay, loss, or delivery problem, first check the shipping address and any carrier notice, then contact us through our Contact Us page. Include your order number so we can help investigate. For an item damaged in transit, keep the packaging and send clear photos.